Unified Communication

Orderwave uses a unique unified communication interface to gather together email correspondence into an integrated view. Your customer service reps will be able to see every email from a customer, whether it's regarding any order, in a threaded, organized fashion.

Chat

Using Orderwave's built in chat client, your users can communicate seamlessly with customer service reps, your fulfillment provider, and your key decision makers.

Integrated IVR

We've integrated a world-class IVR with Orderwave's back-end. Now your customers can call and interact with their account; cancelling orders, order taking, checking on order status, cancelling and enrolling in continuity - all through an intuitive, automated phone system.

More info

Some features may only be available with certain packages of Orderwave. Contact a sales representative for more info.

TWITTER @ORDERWAVE:

Continuity User Interface Changes http://post.ly/OO0H

Provide coupon-discounts to future continuity orders http://post.ly/HZVe

Translate auto-generated text in the Web Portal http://post.ly/AN1h

Override your return address, return instructions, and account logo based on campaign settings http://post.ly/7Pjt

Read the blog