Orderwave uses a unique unified communication interface to gather together email correspondence into an integrated view. Your customer service reps will be able to see every email from a customer, whether it's regarding any order, in a threaded, organized fashion.

Using Orderwave's built in chat client, your users can communicate seamlessly with customer service reps, your fulfillment provider, and your key decision makers.

We've integrated a world-class IVR with Orderwave's back-end. Now your customers can call and interact with their account; cancelling orders, order taking, checking on order status, cancelling and enrolling in continuity - all through an intuitive, automated phone system.